FAQ

Frequently Asked Questions (FAQ)

Welcome to the Divine Winter Store Help Center!
Find quick answers to the most common questions about shopping with us ❄️

🛍️ 1. How do I place an order?

Simply browse our collections, add your favorite items to your cart, and proceed to checkout. Once your order is complete, you’ll receive a confirmation email with your order details.

🚚 2. How long does shipping take?

Processing usually takes 1–3 business days, and delivery depends on your location:

  • USA, UK, Australia & Canada: 7–14 business days

  • Other regions: 10–20 business days

(Delays may occur during holidays or peak seasons.)

🎁 3. Do you ship internationally?

Yes! We offer worldwide shipping so you can enjoy Divine Winter style no matter where you are.

🔁 4. Can I return or exchange an item?

Of course! We want you to love your order.
If you’re not satisfied, please contact us within 14 days of receiving your package for a return or exchange.
Items must be unused, unwashed, and in original packaging.

For full details, visit our Shipping & Returns Policy.

💳 5. What payment methods do you accept?

We accept Visa, MasterCard, PayPal, Apple Pay, and Google Pay (where available).
All payments are securely processed — your data is always protected.

✨ 6. How do I track my order?

Once your order ships, you’ll receive an email with a tracking number and link. You can also use our Track Order page on the website to check the latest updates.

🎄 7. Do you offer holiday or Christmas collections?

Yes! Our Christmas Collection features festive fashion, cozy winter wear, and limited-edition gifts — available only during the holiday season.

📦 8. What should I do if my order arrives damaged or incorrect?

We’re so sorry about that! Please email support@divinewinterstore.com within 7 days of delivery, and include photos of the issue. We’ll make it right as quickly as possible.

💬 9. Can I change or cancel my order after placing it?

If your order hasn’t shipped yet, we may be able to change or cancel it.
Please contact us immediately at support@divinewinterstore.com — we’ll do our best to help!